worst place ever!!!! they sold me a hunk of junk, and all there service techs have no clue what they are doing. I will never recommend anyone to buy a car from here. in fact I will tell everyone I meet, which is lot of people never to go there

We recently purchased a 2011 Escape Limited from this dealership. Last July we purchased a 2010 Focus. In both cases our salesperson, Jason Finneran was wonderful! He went out of his way to get us exactly what we wanted, he is knowledgeable, and just an all around great guy to work with. There was an issue with the vehicle which required service work. Jason came to our house, picked up the vehicle, and when the work was done returned the vehicle to our house. This is one classy salesperson I would recommend working with to anyone!!!



However, the sales/finance person, Michael Moore is best described as a snake oil salesmen working at a car dealership. First off he told us the 66 month flex buy program was not available to us, this was after we made sure it was approximately 7 days before picking up the vehicle. He then offered a 63 month contract, which Ford Credit rejected, and it took 10 days for Michael to contact us stating our financing was null and void. Then when it came time for Michael to sell us the "cash cow accessories" he is supposed to peddle to every customer he told us a $1200 extended (bumper to bumper with deductible) warranty would only cost us approximately $7 a month extra. When my wife and I questioned him on what the actual payment per month would be without the warranty, since he had already just assumed we would buy the thing and had all the paperwork printed out, he hemmed and hawed for a few seconds and then just kind of mumbled.... $7 less per month. We were planning on getting the warranty anyways, but knew full well this guy was pulling a fast one on us with the actual dollar amount. Anyone with basic math skills can figure out without a calculator that $1200/63 is not anywhere near $7. It is much closer to $19, as my wife and I planned on it would add about $20 a month to the loan. Then this idiot never went over loan gap, life, or accidental death insurance. It was not a big deal since we never take that stuff out anyways, but it goes to show how incompetent this guy really is. As we were getting ready to leave we remembered the included service contract we were supposed to get included with the vehicle. It was a promotion the dealership was offering with all purchases. Michael just happened to forget about that as well. So after questioning our salesperson, Jason Finneran, he went back into Michael Moore's office and got our service contract paperwork filled out for us.



So 10 days after they delivered the vehicle to us, Michael Moore calls us on a Saturday and states that Ford Credit rejected out application due to an invalid term (which he gave us) and that we could only do 60 months now.



The following Monday morning I spoke with Corey Stumpf, regarding our experience and issue dealing with Michael Moore, who now just happened to be on vacation for a week. Corey's attitude was horrendous while speaking to him. He was confrontational, did not seem to appreciate our repeat business (2 cars in less than a year), and was questioning why we bought the vehicle.



The other person who handles financing/sales paperwork, Brent, knows what is going on and was able to get us the 66 month flex buy loan we initially thought we were getting. We dealt with Brent when we bought our 2010 Focus last July and had absolutely no issues.



However in the future I am not sure I will bring my 2 new vehicles back to the dealership for any kind of service work. This entire experience dealing with Michael Moore and Corey Stumpf has me concerned with how their Service Department might try to bend me over.



One very happy Ford Customer, One very dissatisfied Les Stumpf Customer.