In all fairness, I have to say that I've used Northgate for several years and for the vet services I give them a 4 - 5 star rating. BUT I recently used their grooming services for my dog for the first time. I was pleased until I caught wind of his smell. He smelled HORRIBLE! Way, way worse than when I took him in. It was a very dirty dog smell. I called them and they said he had been bathed with an oatmeal bath and I could bring him back in for a free bath. They were very nice. I don't have time for another trip to them (I took him in for a 10 am appt. and we didn't get in for nearly 45 min. and I wasn't called to pick him up until after 5 p.m.) as I'm getting ready for vacation. I'll just bathe him myself.