No!!! The worst customer service. I got my oil change there and when I left I heard a loud noise like something was dragging. I immediately took it back and asked them what that was. As I sat in my car.. I could hear them talk and the guy said "it's my fault... I did not secure the skid plate properly" and it had apparently ripped off and it was lost right after I drove off. So they said they would just secure it and told me it would be fine and not to worry.. next thing I know.. my BMW is dragging something again and I had to pull over out in the middle of nowhere and try to rip this skid plate off in my work clothes as I tried to crawl underneath.

I took it back to Minit Man and filed a complaint with the manager Jason. 10 days later... no call as to if they are going to take care of something that they did. I finally called Jason.. and he said "Oh I forgot to call... I talked to the GM Fred, and he said they couldn't do anything about it." First of all.. I doubt he even tried to call and second.. they didn't even have the decency to call back. I will NEVER go back there again!!! Very disappointed for the lack of professionalism and common courtesy to hold themselves accountable for the damage.