I bought a blazer for my boyfriend , never been worn with the tags still attached. The manager holds the jacket up to the light and says "there's a speck of glitter on it so it's not in original condition." The manager told me that nobody else would buy it and that it was ruined all because if a few specks of glitter! The cashier gave a refund to a group of guys before me within 2 minutes! But yet had to get manager approval before denying me my refund. I had to go all the way to Winston Salem (35 minutes out of town) just to return the blazer to another store with no questions asked.

This store has the most biased and disrespectful staff. They treat customers like how they should be treated which is obviously in their minds based on your appearance. I had a male staff member give me the most disparaging look to me and an African American female cashier give me an attitude at the checkout. I suggest to not shop at this H&M unless you want to know how it is to be treated by the most abject staff in the whole apparel industry.