This place is AWEFUL, do not take your pets here. I cannot decie which is worse the way they treat the pets (verbally abusive) or the way they treat the owners (a sense of entitlement that they decided to take your money). They get angry if you call to check in after 4 hours on one visit then they get mad that you don't on another. This is just an awful place and there are much better places in Knoxville to go. Not to mention the place is kind of a dump; I should have realized it when I pulled up to the place.