One of the prongs broke on my wedding ring and I needed it to be repaired ASAP! I called this store and was greeted with a very warm, friendly, pleasant voice and upon going into the store, the outstanding customer service carried over. As committed via phone, they were done with the repair in one hour. I'm not sure what they used to clean the ring with; however, it shined so stunningly when I got home me and my husband took pictures of the ring due to it's beauty as if it was the first day he placed it on my finger!! I highly recommend this jeweler to anyone who is looking for quality, honest service -- hard to find these days!!!