Worst customer service ever!!!!



I have never dealt with a business as rude and unprofessional in my life. I'm a bridemaid in my brother's upcoming wedding and Gerri's bridal has been a horrible experience since I first walked in. I wasn't able to go look at the dresses with the bride so I went a few days later to be sized for the dress the bride picked out. The store was supposed to be open until 8 that day so I was getting other errands done beforehand until my brother's fiance tells calls to say they decided to have an early day and are closing the store in 15 minutes. When I finally got there, the clerk was rude because she had to wait for me (even though they were still supposed to be open another 3 hours). I paid for my dress and left.



When the dresses came in, I called to pay the balance on my dress and see if I can get it shipped to me (I moved out of stat right before they came in). The same lady was rude to me again saying if I would have called two days prior (I tried calling but their phone is always busy or no answer!!!) she could have sent it out today. She then told me she would send it out tomorrow and I had to pay an additional $22 for shipping (that seems high to me).



It is currently 2+ weeks after that phone call and I hace yet to recieve my dress. The wedding is in 2 weeks. I have called several times and didn't get through. When I finally did get through she told me she was TOO SICK to get it to UPS the day she was supposed to mail it but I would have it in 3 more days. So what did I pay $22 in shipping for?!?!? I have yet to recieve my dress. The wedding is in two weeks. It still needs to be altered.

WORST BRIDAL SHOP EVER!!!

I had found this bridal shop and i figured it was perfect because i didnt have to pay for everything at once. So my MOH & I made our first trip up to look at bridesmaids dresses. They only carried sample dresses in sizes 0-6...we are not all twigs! Then the lady that was helping my sister (moh) was making comments in the dressing rm that were very inappropriate. We got very disgusted & left. Against my better judgment i went back for my bridal dress appointment. They pretty much refused to sell me a white dress, they told me that i was too pale and the white dress will drown me out...shouldnt that be my decision? I think so. Anyway i ended up ordering a dress...they never even told me how much it was until i got my receipt. They waited until 3 months before my wedding to order the dress, my tiara and my veil. I went to get them three days ago...thank god i looked at the $180 tiara before we left the area...there were 17+ stones missing...shouldnt they look their inventory over? Again, I think so. After i returned that, i decided that i better try my dress on and make sure everything was ok....well needless to say my $1000+ dress started to lose beads (i didnt even have it on for more then ten minutes) Thenn my sister went to put the train on (its detachable) the train wasnt even the same size as the dress!! nothing lined up. I was so angry. So i went back with the dress..and told them i was fed up and they can keep their dress and i want my money back. They refused (rudely) and said it was a special order..(nothing was done to it, same as sample) then they forced me to put the dress on, when the lad saw that the buttons going down the train were off center..she said "who cares" ??? Really? Seriously? Needless to say i took the dress and went to davids bridal and had the best experience ever and picked out the most gorgeous dress. Im still debating if i should get my lawyer involved to get my money back for the other dress. Beware of this bridal shop..horrible customer service.