I recently purchase this tour for my parents during their stay in SF as a gift. However, I am very disappointed in how this whole thing carried out, and staffs are super rude and aggressive.



When I initially filled out the form online for this trip I noticed that they do the airport pick-up service. And in the travel agenda, the website NEVER TOLD ME to book a flight departing from SF after 9:30pm until the night before the trip I got an email saying "you must book a flight that leaves SF after 9:30pm" I was like ??.. However, When I was filling out the form for airport drop-off service, way before the travel voucher was issued, in the memo I wrote in "4:30 flight".After reading the email I called the customer service, the girl told me like "there's nothing we can do". Because the last day the trip is driving from Las Vegas back to SF it arrives in after 430pm. She told me to cancel the trip. I didn't want to ruin my parents' mood so I decided not. She asked me to purchased 2 air tickets from LV to SF, so they can leave from SF back to NY. So I payed $240 for the air tickets, which I wasn't supposed to if I knew I needed to leave after 9:30pm, even I wouldn't choose this tour at the first place.



The reason I was furious is because even I wrote 4:30 pm for departing flight, but the staffs still issued me voucher, no one questioned or called me saying we couldn't make it back to sf UNTIL THE DAY BEFORE THE TRIP. The girl who picked up my call told me that I didn't write my flight info in time so the whole thing got messed up was my responsibility. I WROTE 4:30PM flight in the airport drop-off memo, what the hell else it was supposed to mean??!! And even so, no staffs called me or asked me saying like we needed more info like your airline etc if they have any concern. Because they don't care!! they just charged me and proceed the vouchers regardless of what the situation was, even when I put down my departure flight time!!The girl kept telling me that I didn't have complete flight info but the voucher in red said so, then CALL ME for more info



Last but not the least, I absolutely think that staffs need better manner... You don’t raise your voice to your customer or interrupt them while they are talking..that’s common courtesy and basic manner…



I wouldn’t recommend it to anyone and want to warn people to stay far from it! And you will be happy if you do.

OverCtrip is only an agent, and they are extremely RUDE. I've booked 6 days trip to Europe, and because of the strike in Paris, I had to change flight, and request to change airport pick up time. They've changed it for me, but they said change the pick

up time was CHEATING. The attitude toward client was TERRIBLE. If you are looking for a friendly customer service and customer care experience, I'd strongly suggest you AVOID OverCtrip. I am giving one star, I would go lower if there's

option of no star.

After heard the new York 26 bus company in china town is cracked down, I begin to worry about my brother's east coast trip. I called the agent to ask, she is very rude to me. I ask her to change a reprensent, she hang on my phone. When I call back, same agent picked up the phone, tell me her supervisor is not there. Other agent is busy, my attitude is bad. She let me wait for 5 minutes, then the phone is stopped. This business deserve no star.