I went in today for my first brazilian wax, and wasn't happy with the fact that a lot of hair wasn't removed. So, I was told by the receptionist to come in later today at a specific time. I did, hoping to put the experience behind me. Instead, after waiting 40 minutes, I was told by the manager/receptionist that no one could help me. When I asked to please be reimbursed for the expense of the incomplete service (with no mention of my time wasted and the trauma of having to go somewhere else to complete the job) and she told me 'no way'. This woman was so hostile to me that I told her I was shocked that she'd treat a visitor to her salon in this way. She argued with me in front of staff & customers...and refused to acknowledge that I should be compensated or at least treated respectfully by the salon. This place is just so unprofessional and white trash-y. I'd heard this, and thought I'd see for myself anyway...but was so shocked by today's events that I thought I should alert everyone. Unless you want to be brought to tears in public after a shoddy service...I'd avoid Spirit.